Sprint Chicago Service Outage?
By John Progar – System Administrator / Network Administrator
Another Sprint customer believes there is a problem, but it probably has not been addressed.
Burnham is also experiencing inbound and outbound call problems with BlackBerries when phones are in the loop area. I called Sprint and was told no network issues are present, but I should upgrade software on our phones to see if that helps. In my opinion, that does not make sense. If my phone works in the suburbs it should work in the loop without the need to upgrade any software.
From another point of view, if Sprint upgraded the network and the phones require an upgrade as well then why was I not informed? What about other companies in the loop area, were they informed? Moreover, if I have to burden an upgrade for 20-30 phones how are larger firms with 100-500 or more phones handling the issue? I can’t believe Sprint would expect to flip a switch, upgrade the network, and throw away service for thousands of customers without a riot.
So far a software upgrade has not worked. In fact, the first attempt to upgrade was with my BlackBerry, which failed and destroyed the phone. After I received the new phone I left it alone so I could use it.
Is anyone else having Sprint service problems in the Chicago loop? Please post! If service is working great for you, please post! I’m in the dark here and want to troubleshoot the problem, but it’s hard to do without any information other than what I see happening.
For our clients out there, please call our main line at 800-407-7990 if you cannot call a Burnham employee on his or her BlackBerry. We can route your call quickly or have the person you are trying to reach call you back right away.